As we come to the end of another year, GroupHEALTH reflects on our mission to transform the way Canadians experience benefits. Here’s how we did in 2022.

• 500,000¹ plan members and their families can prioritize their health because Canadian businesses are choosing to take care of their best asset – their employees.
• Over 463,000¹ plan members, clients, and practitioners know more about employee benefit plans by connecting with the Claims & Contact Center.
• An estimated $44,000 in savings as plan members see clearer thanks to our exclusive partnership with Bailey Nelson.
• An average of 30,000 monthly phone calls, emails, and interactions our service teams have had with clients so they can better serve their plan members.
• 23,300 consults by plan members with TELUS Health Virtual Care, receiving medical support when they needed it most.
• Nearly 3,400 members of community services organizations across Canada are supported by GroupHEALTH plans so they can continue helping others in our local communities.
• 1,000 trees were planted thanks to our partnership with Tree Canada and clients like you, by supporting paper-free plan services.

¹ Through the GroupHEALTH Family of Companies

Holiday hours

To give our employees time to spend with their loved ones this season, the myGroupHEALTH Contact Center will be operating with limited hours during the following dates:

• Friday, December 23: 8AM-3PM EST
• Monday, December 26: Closed
• Tuesday, December 27: Closed
• Friday, December 30: 8AM-3PM EST
• Monday, January 2: Closed

We recommend submitting any outstanding claims as soon as possible to avoid processing delays. Unsure how to submit claims on myGroupHEALTH? Click here.

We thank you for your support in 2022 and look forward to transforming the way you and your plan members experience benefits in 2023. Wishing you happiness and health this holiday season!